Basically KPO – Knowledge Process Outsourcing and BPO – Business Process Outsourcing are the same. The global outsourcing sector have been many KPO and BPO units coming up especially in the developing nations. Both seems one and the same thing but in the reality there is profound difference in KPO and BPO.
What the Role of BPO?
BPO concentrates on outsourcing those business needs which are not directly related to company’s value chain to a third party. In BPO a company’s business needs like finance, accounting, customer services etc are outsourced. It usually consists of the back office or front office operations. While front office services are related to client interaction and customer support, back office services are related to finance and HR.
What the Role of KPO?
KPO concentrates on outsourcing a company’s information related needs to a third party. KPO requires high technical and analytical capabilities and need experienced professionals to do the process. but in KPO information management is outsourced. Services included in KPO are related to R&D, Capital and insurance market services, legal services, biotechnology, animation and design, etc.
The Basic Difference between KPO and BPO. Which is Good One?
The difference in BPOs and KPOs can also be judged by the way they hire people. While basic education may be enough for you to get a BPO job but a KPO job requires you to be competent in a particular field. Also, the training provided by the KPOs is more rigorous and sector specific.
Technical Skill Requirement: KPO requires more technical skills and advanced knowledge of the specific subjects, but comparatively BPO does not require deep technical knowledge.
Expertise Area Requirement: KPO function on high level processes, skills and also with processes associated with knowledge like business, research and development biotechnology etc. BPO it does not require expert professionals, BPO concentrates mainly on services like customer services, telemarketing and data conversion services etc.
Skill Set Requirement: As KPO’s deal with knowledge based services they require highly talented and experienced professionals whereas BPO’s require only basic education to handle the tasks.
Communication Requirement: Both KPO and BPO requires high level command over English language but as KPO require indirect or direct communication with international clients all the time.
SP Chopra & Co understand the challenges for hiring candidate, retaining the fit talent in the industry. We understand a candidate’s profile, interests, skills, and match them with the exact requirements of the company. This process makes profit both for the employer as well as the employee.