BPO | KPO | Business and Knowledge Process Outsourcing

Business and Knowledge Process Outsourcing

Business and Knowledge Process Outsourcing

Basically KPO – Knowledge Process Outsourcing and BPO – Business Process Outsourcing are the same. The global outsourcing sector have been many KPO and BPO units coming up especially in the developing nations. Both seems one and the same thing but in the reality there is profound difference in KPO and BPO.

What the Role of BPO?

BPO concentrates on outsourcing those business needs which are not directly related to company’s value chain to a third party. In BPO a company’s business needs like finance, accounting, customer services etc are outsourced. It usually consists of the back office or front office operations. While front office services are related to client interaction and customer support, back office services are related to finance and HR.

What the Role of KPO?

KPO concentrates on outsourcing a company’s information related needs to a third party. KPO requires high technical and analytical capabilities and need experienced professionals to do the process. but in KPO information management is outsourced. Services included in KPO are related to R&D, Capital and insurance market services, legal services, biotechnology, animation and design, etc.

The Basic Difference between KPO and BPO. Which is Good One?

The difference in BPOs and KPOs can also be judged by the way they hire people. While basic education may be enough for you to get a BPO job but a KPO job requires you to be competent in a particular field. Also, the training provided by the KPOs is more rigorous and sector specific.

Technical Skill Requirement: KPO requires more technical skills and advanced knowledge of the specific subjects, but comparatively BPO does not require deep technical knowledge.

Expertise Area Requirement: KPO function on high level processes, skills and also with processes associated with knowledge like business, research and development biotechnology etc.  BPO it does not require expert professionals, BPO concentrates mainly on services like customer services, telemarketing and data conversion services etc.

Skill Set Requirement: As KPO’s deal with knowledge based services they require highly talented and experienced professionals whereas BPO’s require only basic education to handle the tasks.

Communication Requirement: Both KPO and BPO requires high level command over English language but as KPO require indirect or direct communication with international clients all the time.

SP Chopra & Co understand the challenges for hiring candidate, retaining the fit talent in the industry. We understand a candidate’s profile, interests, skills, and match them with the exact requirements of the company. This process makes profit both for the employer as well as the employee.


Doing business in India

Doing business in India

The Indian economy continues to grow at a positive rate and has achieved a strong position on the global map.

SP Chopra & Co Doing business in India strategy offers an overview of India’s commercial climate and explores entry options for global businesses in India.

The Ease of Doing Business (EODB) index is a ranking system established by the World Bank Group. In the EODB index usually simpler, regulations for businesses and stronger protections of property rights.

The research presents data for 189 economies and aggregates information from 10 areas of business regulation:

1) Starting a Business

2) Dealing with Construction Permits

3) Getting Electricity

4) Registering Property

5) Getting Credit Protecting

6) Minority Investors

7) Paying Taxes

8) Trading across Borders

9) Enforcing Contracts

10) Resolving Insolvency

Starting a business

Introduction of form – 29 by MCA. With this form three processes such as Name Availability, Director Identification Number and Incorporation of Company are clubbed into one. The company can be registered within 1-2 working days in India.

Dealing with construction permits

Delhi has a uniform building bye laws, 2016 which allows for risk-based classification regimes for different building types. The uniform building bye laws have provision of deemed approval of sanctioning building plans within 30 days.

Getting Electricity

In both Delhi and Mumbai, the distribution companies have stipulated that electricity connections will be provided in 15 days and the number of documents required to obtain an electricity connection have been reduced to only 2.

Registering Property

In Delhi, all sub-registrar offices have been digitized and sub-registrars’ records have been integrated with the Land Records Department and in Maharashtra all property tax records have been digitized.

Getting Credit

This will allow uploading of data pertaining to security interests created on all types of properties covered by the definition of property in Section 2(1)(t) of the Securitization and Reconstruction of Financial Assets and Enforcement of Security Interest Act, 2002 (SARFAESI)

Minority Investors

Apart from the above-mentioned parameters, India fairs particularly well in terms of ‘Protecting interests of Minority Investors’, where it ranks 8 among the 189 countries which are part of this index.

Paying Taxes

The ESIC has developed a fully online module for electronic return filing with online payment. This has greatly reduced the time to prepare and file returns.

With introduction of e-Verification system, there remains no physical touch point for document submission to Income tax authorities.

Trading Across Borders

The number of mandatory documents required by customs for import and export of goods have been reduced to three viz. Bill of Lading, Invoice cum Packing List and Import Declaration.

Enforcing Contracts

The Commercial Courts, Commercial Division and Commercial Appellate Division of High Courts Act, 2015 has been enacted. The Commercial Courts and Appellate Divisions have already been established in Delhi and Bombay High Court.

Resolving Insolvency

The Insolvency and Bankruptcy Code, 2016 is expected to introduce new dimensions in Resolving Insolvency in India. This is India’s first comprehensive legislation in the area of corporate insolvency.

Doing business in India focuses on aiding companies that are either doing business in India or planning an entry into the country. The report provides an intimate knowledge of the country’s evolving commercial climate. It explores India’s key sectors, investment climate, funding scenario, laws and regulations, and many more relevant areas.

What is GST | Goods and Services Tax ?


Goods and Services Tax is a multi-stage & destination-based tax that will be applied on each and every value addition.

Let’s start with the Multi-stage, there are multiple way an product goes to manufacture or production to the final sale. First stage is Buying of raw materials. The second stage is production or manufacturing. Then, warehousing of materials. Now sale of the product to the retailer and  finally the retailer sells you

Goods and Services Tax will be levied on each of these stages, which makes it a multi-stage tax.

GST will be applied on these value additions and at every point of sale.

At present, Indian tax structure is divided into two segments 1) Direct Tax 2) Indirect Taxes. Direct Taxes are applied on where the liability cannot be passed on to someone else.

Indirect Taxes are the liability of the tax that can be passed on to someone else. When the shopkeeper must have to pay VAT on his sale, he can pass on the liability to the customer.

How GST will work?

When Goods and Services Tax is implemented, there will be 3 kinds of applicable Goods and Services Taxes:

CGST: Central government will collect the revenue

SGST: State governments for intra-state sales will collect the revenue

IGST: Central government for inter-state sales will collect the revenue

S. P. Chopra & Co. is Top 10 Chartered Accountants firm in Delhi – NCR

top ca firm, delhi, ncr, India

Chartered Accountants

Chartered Accountants are well known to make name in the corporate world and it’s not easy to find out the one of the best CA firm among top 10 list of each company.

S. P. Chopra was established by in the year 1946 and now An ISO 9001:2015 & 14001:2015 Certified Professional Firm in Delhi NCR, India.

To be one of the top 10 Chartered Accountant firm in Delhi, India as well as S. P. Chopra & Co. working at Dubai, UAE, Ontario, Canada, Sydney, Australia with our Accounting services, Business advisers, IFRS Convergence, Transfer Pricing, Risk and Transaction Advisory of the century through a process of constant change, with special importance being laid on domain knowledge

S. P. Chopra & Co. have a rich history:

1949 – Established in New Delhi with 4 partners
1956 – Mr. S.P. Chopra, our founding partner elected as the President of ICAI; Empanelled with the C&AG
1964 – Mr. R.N. Rai, one of our partners, elected as the President of ICAI
1970 – Empanelled with the Reserve Bank of India
1995 – Member of Prime Global (an independent association of more than 350 accounting firms all over the World
2005 – Rajiv Gupta, our senior partner sets up a Branch in Ontario, Canada
2008 – Empanelled with United Nations and World Bank to conduct audit of their local and global projects
2011 – Empanelled with Royal Audit Authority of Bhuta
2016 – Set up branch in Dubai in partnership with a local firm